Terms and Conditions

  1. Description of Products
    1. All products available for purchase are described on their specific product page on the website of PICKET&RAIL (the ‘Company’). Products sold on the website are designed for residential use.
    2. The Company reserves the right to amend the specifications of products, their prices, packaging and any associated services at any time without prior notice in accordance with Company’s policy.
    3. The Company does not guarantee that the images displayed on website are 100% accurate representations of the actual products and the specifications including colours, size and other details. 


  1. Prices
    1. All prices stated on the website and in this context are in Singapore dollars.
    2. All prices stated on the website and in this context are inclusive of the 7% Goods & Services Tax (GST).
    3. All prices stated are subject to changes at the discretion of the Company at any time without prior notice.
    4. All prices are strictly based on self-collection at the Company’s warehouse located at 25 Tagore Lane, Unit #01-04, Singapore G Building S(787602) only.
    5. Prices do not include assembly and delivery charges. Assembly and delivery will be charged separately during the checkout process.


  1. Delivery & Services
    1. Customers are requested to contact the Company’s Customer Service representatives at least three (3) days in advance of their scheduled delivery date for the amendments including  changes of delivery date, time or address and request for assembly services.
    2. The Customers are responsible to ensure their full ability to receive the products before/after the purchase. Customers are responsible to ensure that the products purchased will be delivered and movable freely in/between the areas including the rooms of choice, doors, stairs, doorways and other obstacles due to which the deliveries are deemed not to be properly carried out within the premises. The Customers are fully liable for all additional charges or costs due to the occurrence thereof.
    3. The Customers shall be fully responsible for any missed deliveries due to wrong delivery addresses or inaccurate contact details given by the Customers.
    4. Delivery and/or Assembly services are chargeable for all purchases unless otherwise stated.
    5. The Customers acknowledge and accept that all indent-order purchases shall be subject to the minimum lead time stipulated by the Company upon the point of transactions or the subsequent communications.
    6. The Customers are responsible for the inspection and measurement of the size of lifts, height limits of car park gantry barriers and availability of loading bay areas for loading and unloading of goods and duly informing the Company via email, call or text to ensure smooth delivery. There will be additional fees for manual deliveries up/down staircases and dismantling of goods to fit into building lifts and staircases. The prices will be quoted separately and are to be paid in full before the commencement of any manual delivery.
    7. The Company's delivery service excludes the dismantling of any fixtures, shifting of products or fragile objects or plants, cleaning of existing debris or dirt, disposal of existing products, garbage removal, or electrical and mechanical works.
    8. The delivery dates requested by the Customer during the online purchases procedure or indicated on printed or written invoices are not contractually binding. The final delivery date and time shall be subject to the Company’s instruction upon further communications with the Customers.
    9. The delivery services with no assembly are at the basic rate of $100.00 per visit per location (from Mondays to Fridays, from 10am to 6pm, except public holidays). The delivery services with assembly are $150.00 per visit per location.
    10. Deliveries on Saturdays or outside the normal operating hours are available at a premium rate of $150.00 per visit per location. The delivery services with assembly are $200.00 per visit per location. There are no deliveries on Sundays & Public Holidays.
    11. Additional charges may apply for remote or difficult location that are deemed to require special attention (for example, the Sentosa Island, Jurong Island, military or government offices, airport, KINS, etc). The prices will be quoted separately and are to be paid in full before the commencement.
    12. In the event of any missed deliveries due to the Customers or their appointed representatives are not present on the scheduled date and time of delivery, the Customers shall be fully responsible for the rearrangement of the delivery and the full amount of the new delivery fee in accordance with Clause 3.11 for the next visit.
    13. Pre-assembled items may not be in its original packaging during the delivery.
    14. All delivery and services charges are non-refundable under any circumstances.


  1. Assembly & Installation
    1. For Customers who purchase products that require services from the Company to mount and install onto walls, the service is chargeable at $150.00 apiece. The Customers are responsible to inform prior to the commencement of any or all hidden wiring, hidden cables, hidden pipes, strength of wall and any other related matters via writing, email, text or call. The Company will not be responsible for any damages should the Customers fail to duly inform of such instances in advance.
    2. Customers are required to provide adequate space for our installers to work, otherwise where the installations or assembly will not proceed. Customers shall be liable for any injury sustained by our installers in this scenario.
    3. The Customers shall be responsible for the safety of the Company’s delivery/installation personnel in the vicinity of the Customers’ premises.


  1. Entitlement to the Products
    1. The Company shall remain in title to and possession of the products till full payment for the purchased item(s), including service charges, is made.
    2. Products held by the Company on behalf of the Customers beyond 30 days from the scheduled date of self collection or delivery will be charged at $20.00 per day thereafter for each individual piece of products, up to a maximum period of 45 days, exceeding which the Customers shall be deemed to have accepted the delivery scheduled by the Company regardless of any circumstances, or the forfeiture of the Customers’ entitlement to the products purchased.


  1. Right to Reject An Order

The Company reserves the right to reject any order that is due to data entry error or for any other reason without liability or compensation to the Customer. This includes all cases of “zero” priced items. The Company will refund the Customer for all such cases.


  1. Vouchers
    1. Vouchers of any kind, similar or otherwise, cannot be used in combination with each other.
    2. Vouchers automatically expire after 180 days from the date of issuance, unless stated otherwise.
    3. All Company’s vouchers issued by third parties will adhere strictly to the Company’s terms and conditions.


  1. Limits to Customer Claims
    1. All Customer claims are strictly limited to, and shall not exceed, the price of the purchased item(s) in question.
    2. The Company will not be liable for any injury, loss or damage whatsoever that may occur through the misuse, alteration or faulty assembly of any of its products.


  1. Refund & Cancellation
    1. All purchases are non-refundable and non-exchangeable without any reasonable grounds.
    2. Damages caused by the Customers due to abuse, misuse, improper maintenance, inappropriate storage or unauthorised repairs shall void the Warranty with immediate effect. The Company shall not be liable for any consequential or incidental damages. 
    3. All indent-order and customised purchase order are non-cancellable, non exchangeable and non refundable upon the point of confirmations.


  1. Warranty
    1. The Warranty is specific and non-transferrable. Transference of the entitlement to the products from the original recipients to any other third parties will automatically void the Warranty.
    2. Where the products are hand-made and made of nature material with certain inherent imperfections, including but not limited to minor discoloration, scar marks, irregular thickness, non-linear stitching and unevenness of the wooden surface, does not constitute defects. Customers acknowledge and accept that they are fully aware of such variations and imperfections upon the point of transactions.
    3. Regular-priced items have three (3)-year Limited Structural Warranty effective from the date of delivery of the product, unless otherwise stated. This Warranty does not cover the occurrence of loose joints or wear and tear. If a purchased product is deemed to be irreparable or irreplaceable, an equivalent product or a model with similar functions will be offered or a Company cash voucher of the discounted value of the product on the straight-line depreciation basis over a three (3)-year lifespan will be issued. This Warranty does not cover DIY products (Do it yourself or Ready-to-Assemble), commercial-use products and accessories such as clocks and lamps.
    4. The Warranty does not cover clearance, “As Is” items, display items and items sold in Warehouse Sales, items distributed by third parties and items sold at any and all atrium and road shows.
    5. Replacement products will only carry the remaining term of the original Warranty.
    6. Replacement products for a Warranty claim may not be brand new.
    7. Replacing the products under valid Warranty may take up to 12 weeks.
    8. Service charge of $150.00 per visit per location during the Warranty period except for the first fourteen (14) days after delivery.
    9. Unless otherwise stated, the Company’s Presidential Series mattresses have Ten(10)-Year Limited Parts Warranty. Free mattresses and mattress of discounted price shall have only a One (1) Year Limited Parts Warranty, regardless of what is stated in any pre-packed Warranty card. On-site visits during this Warranty period are chargeable. The Warranty does not cover the sleeping surfaces of mattresses and the occurrence of wear and tear.
    10. The Company has the right to inspect the products concerned upon receiving the Warranty claim. Failure or denial to provide adequate accesses will automatically void the Warranty.
    11. The Company’s Warranty does not cover the consumables including but not limited to wallpaper, bed platforms, bed slats and services.
    12. Free gifts are not covered by the Warranty.
    13. Customers shall be responsible to provide necessary documents including clear copy of photographs and invoices before the site visits can be scheduled by the Company.
    14. The Warranty will be automatically void in the event of unauthorised actions or attempt of such actions towards the Products without the consent from the Company, including but not limited to the (a) alterations (b) dismantling, relocation or removal of any parts from the Products no matter if they are accessible to the public or the Company’s authorised personnel only.


  1. Fully Informed
    1. Customers accept and acknowledge that they are fully informed of the following:
    2. Company employees have the right to work in a safe and non-abusive environment. Customers who are abusive or who display inappropriate behaviour will not be served and the Warranty shall be voided.
    3. For customised, made on demand and indent order products, there will be a minimum lead time of 8-12 weeks depending on the availability, type and quantity of the products. Delays might occur due to material shortages, shipping issues, inclement weather or acts of God affecting certain manufacturing and logistics processes. Customers are still fully liable for the full payment of the goods.
    4. Certain products will not have full or any finish on certain surfaces and parts of products, such as the bases of table tops and legs, the backs of chests, the tops of wardrobes, the bottoms of drawers, and bed slats. It shall not be deemed as defects under the situation including but not limited to the following:
    5. Fibreglass and polished stainless steel products shall be expected to have minor scratches and undulations. These do not constitute defects.
    6. Irregular stitching that might be found on sofas and armchairs does not constitute defect but natural characteristics of products that are handcrafted. Alignment and accuracy of stitching and other such irregularities are normal for handcrafted products..
    7. Leathers and fabrics most commonly used in this program are wool, viscose, nylon and genuine cowhide leather. Customers are solely responsible for ensuring that they are not allergic to such materials. The Company bears no responsibility for such claims.
    8. The Company uses cardboard and other materials in the packaging for most of its products. These materials may occasionally cause “micro scratches” to the surface of products. These scratches are usually touched up by the delivery/service team on the day of delivery. Such does not constitute defects.
    9. The random nature such as colour, grain and texture of the product material has variations. Aging and use will also affect the colour and texture of products. Such does not constitute defects.
    10. Newly assembled/installed products may not rest flush with the floor immediately. The products will gradually level out after a period of approximately 3 to 7 days of use.
    11. Newly unpacked sofas might have crumpled lines, indentations and depressions. These will lessen in appearance over time. Such does not constitute defects.
    12. Similar models or materials bought at different times will have certain level of variations and may not match the products previously purchased. These variations do not constitute defects.


  1. Goods Sold at Warehouse Sales or “As Is”

Goods sold at promotional events or sold “As-Is” or as floor samples or surplus in display items may have inherent cosmetic defects and may not have an appearance of being brand new. The Customers acknowledge that they are fully aware of these cosmetic defects and that the price discounts in the invoices reflect this acknowledgement.


  1. Right to Adjust Prices
    1. The Company reserves the right to adjust the prices of the products and services without prior notice.
    2. Prices displayed in the showrooms and on the websites may differ.


  1. Disclaimers

The Company’s replica products are not manufactured or approved by – or affiliated with – the original designers, manufacturers or distributors, including but not limited to Herman Miller, Charles and Ray Eames, Knoll, Fritz Hansen, Flos, Studio Italia, Giogali, Artemide S.p.A., Futura S.r.I., Tolix or Xavier Pauchard.



This agreement contains the entire understanding of the parties and there are no commitments, agreements, or understandings between the parties other than those expressly set forth herein. This agreement shall not be altered, waived, modified or amended except in writing signed by the parties hereto and notarised.